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Returns & Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Knog’s is a 2 Year Warranty

All Knog products are warranted for 2 years from date of purchase. If over 2-years, then sorry this isn’t covered.

Whats Covered?

COVERED: Defective hardware, software faults & factory defects.
NOT COVERED: Wear and tear, gifts, forgetting your lock combination or losing your lights in a bush somewhere

Spare Parts & Replacement Straps

Replacement parts are available from straps, clasps, batteries, USB charge cables and silicone skins. These can be purchased here.

How Do I Warranty My Knog?

Bought from a shop? Then go directly to that store and they should put you right. Bought from Knog.com.au?

Fill out this form and make sure you have all the info.

Proof Of Purchase

No proof of purchase? First stop, take the product back to where it was bought from. Alternatively, mail it to us here at Knog to begin the process. If choosing the second option then we do recommend using a tracked service such as FedEx or DHL as Knog are not responsible for any return that may be lost in the mail.

Returns Address: Knog 453 Church St, Richmond, VIC 3121, Australia.

Knog Warranty Knog Will Warranty

Product within the 2 year warranty period
Products purchased from www.knog.com.au
Products with proof of purchase.

Returning your product to your place of purchase is the quickest & easiest option.

Knog Warranty Knog Won't Warranty

Products outside of the 2 year warranty
Lost lights or locks with forgotten combinations
General wear & tear
Gifted items (unless you have proof of purchase)