Shipping & Delivery

If you have a shipping enquiry or a question about your order, please get in touch via Contact Us.

Our Shipping Rates

Australia

  • Standard A$8  (3 to 6 business days)
  • Express A$12  (2 to 3 business days)
  • Free Standard Shipping when you spend over A$100

New Zealand

  • Standard A$20  (7 to 12 business days)
  • Express Int. A$30  (4 to 7 business days)
  • Free Standard Shipping when you spend over A$150

Europe

  • Standard Int. €15  (10 to 20 business days)
  • Express Int. €25. (5 to 10 business days)
  • Free Standard Shipping when you spend over €100

Asia + Canada

  • Standard US$15  (10 to 20 business days)
  • Express US$25 (5 to 10 business days)
  • Free Standard Shipping when you spend over US$100. 

United States

Shop on Knog's US Store for Free Shipping over US$50 and Fast Delivery. If you continue here, our International store (shipping from Australia), rates are:

  • Standard US$15  (10 to 20 business days)
  • Express US$25 (5 to 10 business days)
  • Free Standard Shipping when you spend over US$100. 

United Kingdom

Post Brexit, we don't yet offer shipping to the UK. Please shop Knog with our UK Distributor Silverfish for the same products at the same price.

What Happens Once You've Ordered?

Your order will be processed within 24 hours at our warehouse here in Melbourne, Australia. Once your order is on the move, our shipping provider, Australia Post, will send you an email with the parcel tracking info so you can watch its progress (be sure to check your junk email, sometimes it ends up there).

Please note that international orders may be subject to additional customs and duty charges to be paid by the receiver. Knog has no control or liability here.


Can't Find Your Country In Our Selector Tool?

If your country isn't in our Country Selector (top of website), then unfortunately we can't fulfil your order. However, there may be retailers in your country that do sell Knog products, so Google 'Knog' to find a local seller. 


Can't Find Your Parcel Tracking Info?

Sometimes emails from our shipping provider, Australia Post, will end up in your junk folder. Before you reach out to Knog, please check. If you still can't find it, we're happy to help. Just drop us a note via the Contact Us form. 


Returns

Returns are accepted within 30 days of your purchase. For more information, please see our Returns & Warranty page.